Keyboard won't wake from sleep (Windows)
If your keyboard does not work after your computer wakes from sleep, this could be caused by your port power settings. Try adjusting the power options in your Windows Control Panel first. These steps work in Windows 10 and Windows 11. In Windows 11, you can open the Control Panel by typing "Control Panel" in the Start menu search.
Open the Control Panel and follow these paths to make the following changes:
Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of the currently selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)
Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of the currently selected plan) -> Change Advanced Power Settings -> PCI Express -> Link State Power Management -> Disable (both)
If your keyboard still does not wake, you can also stop Windows from turning off your USB ports to save power. See "Windows USB Power Settings" for the steps in Device Manager.
If this doesn't solve the problem, please contact support:
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