Liquid damage (all models)
If you spilled a liquid on your Das Keyboard, here is what you need to know about cleaning it and how it affects your warranty.
Warranty and Repair
We do not cover liquid damage under warranty or offer repair service for this issue.
Cleaning Your Keyboard After a Spill
We have detailed cleaning instructions on our blog; see the link below. If you have the Ultimate model, you will want to keep each row separated because not all of the keycaps are the same size. If you mix them up, it will be harder to replace the keys on each row.
Blog post: http://www.daskeyboard.com/blog/?p=118
You can also read our newer blog post on this topic: How to Recover From a Beverage Spill on Your Keyboard.
A few tips from our cleaning guide:
- Do not immerse the keyboard in a liquid, and do not put it in a dishwasher.
- Do not remove the large keycaps, because they are extremely hard to put back in place.
- Disassembling the enclosure voids the warranty.
For more detail, see our articles "How to Clean a Das Keyboard" and "Oops! I Accidentally Spilled a Beverage on My Keyboard...Now What?"
If cleaning does not help, please submit a ticket through our help desk at: Open a technical support ticket
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