X50Q Not Found/Disconnected in Q Software

If you have recently purchased your new X50Q and are not able to connect it to the Q Software, you likely need to install the firmware for your new board.

To do this, completely shut down the software and the service in Task Manager (make sure you turn off the Das service in the Services tab; the service is titled "das_keyboard_q-service").

Click here to download the X50Q firmware. Run the .exe to install the firmware. Make sure the X50Q is the only board connected to the computer at the time, and do not use or disconnect the board while the update takes place.

Once the update has completed, go back to Task Manager, turn the service back on, and open the software again. It should connect. If you still don't see the connection, please restart the computer. If nothing works, please reach out to our support team.

For more information about the firmware and software for your board, please visit daskeyboard.io.