Ticket response times
Most, if not all, tickets are answered the same day we receive them.
However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
Our Business Hours
Our normal business hours are 8 AM CST Monday to 5 PM CST Friday. If you send a ticket outside these hours or on a holiday, we will answer it when we are back. We are closed on the following national holidays:
- New Years Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day and the Friday after
- Christmas Day
Help Us Answer You Faster
Including the right details in your ticket helps us solve your issue without extra back and forth:
- Your keyboard model (for example, 4 Professional, 5QS, or Prime 13).
- Your order number, if your question is about an order, a return, or a shipping address.
- A clear description of the problem and what you have already tried.
- Photos or screenshots, if they help show the issue.
If you have not created a ticket yet, you can do so through our help desk:
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