Get help when the knowledge base has no answer

If you have already tried using different search terms to locate the answer, please Open a ticket.

Before You Create a Ticket

Try a few different words for your issue. For example, search for both the problem ("keys not working") and the feature ("NKRO" or "Gaming Mode"). You can also search for your keyboard model, such as 4 Professional, 5QS, X50Q, or Prime 13.

What to Include in Your Ticket

To help us answer you quickly, please include:

1. Your keyboard model.
2. Your order number, if your question is about an order, a return, or shipping.
3. A clear description of the problem and the steps you have already tried.
4. Photos or screenshots, if they help show the issue.

What Happens Next

Most tickets are answered the same day we receive them. Our normal business hours are 8 AM CST Monday to 5 PM CST Friday. For more details, see "I Created a Ticket. When Can I Expect an Answer?"

Have a product idea instead of a support question? You can send it to us through the same help desk. See "I Have Product Feedback or a Product Idea! What Do I Do?"