"Get starter profiles" not working in the Q software

Starter profiles are the RGB presets you can load into the Q Software for your Q Series keyboard. If the "Get Starter Profiles" button is not working as intended while you are logged into your Q profile, try this workaround.

1. Log out of your Q software profile on the Q dashboard. You can open the dashboard by pressing the Q button on your keyboard or by selecting DASHBOARD at the top of the Q Software.
2. While logged out, select the "Get Starter Profiles" button to populate the profiles.
3. Log back into your profile.
4. Open the RGB Profiles tab and select the starter profiles you wish to set for your keyboard.

For more on profiles and the dashboard, see our article "Q Software Basics."

If this does not solve the problem, please submit a ticket through our help desk at: Open a technical support ticket